David’s journey in dementia care
David Berresford is a Care Partner working in dementia care who believes learning doesn’t stop at graduation. After completing his NZTC Level 4 qualification, he gained a deeper understanding of person-centred care, communication, and ethical practice — strengthening both his confidence and his impact on residents, families, and colleagues.
More than a year after completing his New Zealand Tertiary College Level 4 qualification, David reflects on his journey with a strong sense of purpose and growth. While graduation marked an important achievement, he says the real impact has been how the learning continues to shape his everyday practice in the Health and Wellbeing sector.
“I’ve actually been working in Dementia Care for about 10 years now,” David explains, “but graduating from Level 4 gave me a deeper understanding of the knowledge I can integrate into my care.” While experience brought confidence and stability, study helped him take his practice further. “Increasing my knowledge through study lets me excel in my care, by developing another level of understanding in the health and wellbeing sector,” he says, particularly in how he communicates with families and connects with residents.
David currently works as a Care Partner, supporting residents with their daily living needs while advocating for their wellbeing. “I support residents by being their voice,” he says, “and reporting any concerns back to my House Lead and Nurse.” His days begin early with handover from the night shift, followed by personal cares, meals, activities, documentation, and ongoing support for families and visiting whānau. “House Leads, Nurses and Care Partners all support each other,” David notes. “That teamwork is essential.”
One of the biggest lessons David has learned is the importance of connection and trust in dementia care. “If I haven’t built trust and put myself more in the reality of the resident, rather than imposing myself in a clinical manner, it can cause distress and increase behaviours,” he says. He’s also seen firsthand how vital strong team communication is. “If my team isn’t on the same page, it can lead to more distress for residents. Active listening and good handover are crucial to providing the correct care.”
David says NZTC study strengthened his understanding of professional expectations and ethical practice. “I already had the practical skills,” he reflects, “but NZTC provided a deeper understanding of the healthcare framework — reinforcing person-centred care, working in a multi-disciplinary team, and understanding the legal and ethical boundaries of my role.” That learning has helped him step into a leadership role on the floor, mentoring junior staff and supporting students. “It’s established me more as a leader,” he says.
Some of the most useful learning has been immediately transferable to the workplace. “My training gave me more strategies to use validation techniques,” David explains, “so I can acknowledge residents’ feelings and de-escalate situations before they become a crisis.” He also points to Te Whare Tapa Whā as a powerful framework. “When a resident becomes unsettled, it’s not always just physical — it might be spiritual or family-related. That understanding helps me support them more holistically.”
Despite challenges such as increasing resident complexity, staff shortages, and heavy workloads, David remains deeply fulfilled by his work. “The deeper connections I make with residents are the most rewarding,” he says. “When they become more familiar and comfortable with my presence, I know I’m making a difference.” Positive feedback from families and seeing new staff grow in confidence also stand out as highlights.
Looking ahead, David is focused on consolidating his skills. “Right now, I’m comfortable in my role as a Care Partner,” he says. “I want to maintain the highest standard of care and continue mentoring others. Leadership roles may come later — but quality, person-centred care will always be my priority.”